Did you know that 51% of restaurant owners say hiring, training, and keeping staff is their biggest challenge?
For any restaurant manager, ensuring the smooth operation of the front of the house operations is everything. Making sure your servers can adapt to every scenario requires a delicate balance of diplomacy and caution.
No matter where you work, being a restaurant manager means juggling guests, food, and various other issues daily. Slight mistakes in this area can harm your business, so bear that in mind when implementing these ideas.
Take Care of Yourself First
Being tired at work might seem like no big deal because you’ve been there before and know what it feels like. But if you’re exhausted from working too much or not getting enough sleep, or eating poorly, then it’s going to show in your performance. Customers expect nothing less than excellence from their dining experience.
Hire the Right Staff
The best way to make sure that your restaurant’s front house operations run smoothly is by hiring the right staff members. You want to hire people who are reliable and trustworthy, as well as friendly and personable. These qualities will ensure that your customers have an enjoyable experience every time they visit your restaurant.
Give Your Staff the Proper Training
You should also provide proper front of house training for your employees so that they can deliver excellent customer service at all times. This includes teaching them how to interact with each other and with customers. It also includes training them on how to handle situations such as spills or complaints professionally.
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Pay Attention to Details
A clean restaurant is a happy restaurant, so make sure you wipe all surfaces down after every use and before new guests arrive at the table. The same goes for bathrooms; they should be spotless at all times. This kind of attention to detail can make or break a customer’s experience at your establishment, so don’t overlook it.
Develop a List of Strengths for Each Position
Front of house skills is something that every employee must be able to do well for them to perform their job efficiently and effectively. For example, if you have a host or hostess position, you will want them to know how to work with customers and provide an excellent customer experience.
Your Front of the House Can Make or Break Your Restaurant
Hopefully, the tips we outlined above will help you bring guests back time and time again.
Not only will they enjoy a great dining experience and feel like they matter as an individual, but you’ll reap the benefits of positive publicity along the way. Your restaurant’s success all comes down to customer service.
If you don’t provide it, no amount of marketing will work. So keep that in mind when focusing on improving your front of the house operations.
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